How do I log in to the Trend Micro Reward Store?
Only those that have earned Trend Micro Reward Points can log into the store. If you have earned Trend Micro Reward Points, then you will receive your login and PIN via email.

I earned Trend Micro Reward Points but I don’t have a login and PIN (or lost it)
If you have earned points but have not yet received (or misplaced) your PIN, then please use the Forget PIN link in the login section to receive your PIN to your registered email.

Can I buy Trend Micro Reward Points?
Trend Micro Reward Points cannot be purchased. The only way to obtain them is by earning points on one of the current initiatives within the Trend Micro Rewards Programme.

What is the value of a Trend Micro Reward Point?
One Trend Micro Reward Point equals to one euro. Rewards are available to order in both Euro and non-Euro countries.

What is available within the Trend Micro Reward Store?
There are vouchers available for hundreds of outlets across Europe. Among the most popular are Amazon, Argos, IKEA, Debenhams, Carrefour, Decathlon, El Corte Ingles and Apple. We also have Global Shopping Vouchers and Hotel eVouchers available to order.

Do I need to spend all my Trend Micro Reward Points at once?
No. You can spend your points over any amount of transactions and there are voucher denominations as low as €10 and £10 to ensure every point is spent, where possible.

Once I have made an order within the store what happens next?
Our rewards partner, Allgo, look after fulfilment of all orders. Once you have made an order the system automatically alerts Allgo to the new order and they will deliver your reward of choice to you. The waiting time depends on the type of voucher that is ordered. If you order a digital voucher you will receive your voucher by email within 5 working days. If you would prefer to order a tangible voucher, then you will receive it by post within approximately 15 working days.

Can vouchers be refunded / returned?
Once ordered, vouchers cannot be returned or refunded unless you have received the wrong order. If you believe you have received an order in error then please contact help@trendmicrorewardstore.com and Allgo will try to resolve the issue without delay.

Where is my voucher?
If you have made an order and are waiting longer than the estimated delivery times then please contact help@trendmicrorewardstore.com to receive a delivery update.

Do Trend Micro Reward Points expire?
Yes – Trend Micro Reward Points have a 90-day lifetime and will expire once that timeline has been surpassed.

Can I transfer my Trend Micro Reward Points to someone else?
Yes – once the contact is also a partner of Trend Micro. If you would like to update your rewards account details or need to transfer points, then please contact help@trendmicrorewardstore.com.

I need help with earning Trend Micro Reward Points
If you need assistance with selling Trend Micro solutions, then please reach out to your Trend Micro Account Manager who would be delighted to hear from you.